Tiers & Credits

Credits are your currency for surveying your customers. Each time you send a survey, credits are deducted based on the number of contacts included and the questions being asked.

Your Plan

Before getting started on the platform, you or someone from your team will have agreed on a credit tier with us. Your tier determines the credit range available to you.

You can check your remaining credits at any time from:

  • My Surveys page

  • The survey creation flow

  • Your user settings

How Credits are Used

Credits are consumed each time a contact is surveyed. The exact cost depends on which questions are included.

What's included

Credit cost per contact

TRR question set (included by default) - 1 credit

Additional question sets - + 0.5 – 1.5 credits

Example: If you survey 100 contacts with the default TRR set plus one extra question set costing 1 credit, that's up to 200 credits total.

Credits are available to purchase in units of 50

Important: Credits expire at the end of your contract period and do not roll over. We recommend keeping an eye on your balance and planning surveys accordingly to make the most of what you have.

Purchasing Credits

To top up your credits, you can:

  • Email us at [email] - using the loaded template for a faster response. We aim to reply within 24 hours.

  • Speak to your account manager (confirm title — CRM?)

Once your invoice is confirmed, credits will be added to your account automatically.

Please Note: You’ll only be able to purchase credits up to the limit dictated by your tier during each billing period.